Shipping Policy

Dragonfly Botanicals, a brand of Taspen's Organics, ships all of our packages through the United States Postal Service (USPS).  Shipping is scheduled Mondays – Fridays from our production facility in Conifer, Colorado, and is not conducted on the weekends.  At this time, Dragonfly Botanicals does NOT ship internationally. 

Shipping Rates

• If the customers address does not support USPS delivery, the customer is then responsible for the shipping charge through UPS.
• If the customer provides an address that is not a deliverable address for USPS and the package is sent back to Taspen’s, then the customer is responsible for the follow-up shipping charge when the order is resent.
• USPS Standard First Class Mail is used for packages UNDER one pound: The cost varies depending on the weight and destination of your order.
• USPS Priority Mail is used for packages OVER one pound: The cost varies depending on the weight and destination of your order
• Most customers receive their packages within 10-14 business days.

• When orders are packed in our production facility in Conifer, Colorado, a tracking number will be emailed to you if an email address is provided. The tracking number allows you to see where your package is and when it will land on your doorstep or mailbox.

Free Shipping Details: 

• We offer FREE shipping for orders over $150 before taxes.
• When we have a promotion for lower free shipping we notify customers by email or through our text program promotions.
• You will need to reach the free shipping minimum before taxes in order for the free shipping to apply. 
• Your subtotal is what calculates whether you qualify for free shipping which is before taxes and after a discount is applied. 
• If you add products to the cart and it shows that you qualify for free shipping, but then you apply a discount that changes the subtotal to below the free shipping amount, then the shipping charge will show back up. 

Shipping Timeframe: 

• Most customers receive their packages within 7-10 business days
• Please be aware that due to recent trends with the USPS, shipping may be additionally delayed. On occasion, we currently see trends of packages taking up to 14 business days. Please check USPS for the most up to date information on your deliveries, as packages are out of our control after leaving our production facility. 
• From November to December please expect and allow 10-14 business days to receive your package due to USPS taking longer with increased packages during the holidays.  

What do I do if my package does not arrive in the estimated time frame?

If the tracking number shows your package has been delivered and you have not received it, please check around your yard and with your neighbors. Carriers may leave a package in places where they think it will be safe, for example behind a side gate, under a bush, etc. If you cannot locate your package, please contact your local post office to find out what the issue may be or if it did not leave the post office when stated. 

Inclement Weather Conditions: 

If your part of the country are experiencing severe weather or a natural disaster, the delivery of your package may be delayed. USPS will post any delays due to weather or a natural disaster on their website, www.usps.com. 

When the weather is warm, your solid items may show signs of separation or melting because our products are all natural.  Stir the contents and let it sit at room temperature until they return to their original consistency.