Dragonfly Botanicals Return & Exchange Policy Statements
If you have purchased hand crafted products from Dragonfly Botanicals that you do not absolutely LOVE, we want to continue to provide you a great experience with our company!
For Dragonfly Botanicals hand crafted product returns:
If you are unsatisfied in any way, customers have 90 days or 3 months from the time of purchase to receive a cash or credit refund, exchange or Dragonfly Botanicals credit in form of equal value to the products purchased. This includes all forms of sales: online, kiosk, market or in store purchases.
Returns After 90 days or 3 Months:
Customers unsatisfied with Dragonfly Botanicals hand crafted products, can receive full value credit for Dragonfly Botanicals products in the form of store credit for use at www.dragonflybotanicals.com.
Please send the product(s) that you are unsatisfied with along with the Return & Exchange Form & the original receipt back to Dragonfly Botanicals, Attn: Returns Dept. 25797 Conifer Rd. #B-102, Conifer, CO 80433. When we receive the package, we will then either issue you a store credit, credit or an exchange (depending on date of purchase). Return process time is between 7-10 business days after we received your returned product. Dragonfly Botanicals recommends customers use USPS to return products. Customers are responsible for return shipping fees.
Lost Mail Procedure:
If a package has been lost in the mail, we refer our customers to their local post office to find out if they may have kept it for unknown reasons or try and explain why it may be taking so long. Dragonfly Botanicals has no control over package delivery after it leaves our production facility.